Needs and challenges of academics and students in using a learning management system: a user experience approach

Abstract

This study explores the user experience (UX) of academics and students in using a Moodle-based learning management system (LMS) and provides opportunities for improvement. The study employs a qualitative approach to gain a deep understanding of user perspectives, combining focus group discussions (FGDs) with the user experience questionnaire (UEQ). The analysis revealed six themes: usability, communication, course builder, monitoring and assessment, content management, and technical support. These themes identify areas where the Moodle-based LMS can be enhanced to improve the overall UX. The results of this study can guide the development of more user-friendly LMS platforms and inform best practices for UX design in educational technology.